FAQ at LosAngelesLingerie.com
FAQ
Top FAQ Questions
Hours:
Q: When are you open? Are you open on holidays?
A: Los Angeles Lingerie Inc. is open 24 hours a day 7 days a week. Customer service is available Monday through Friday, from 10am – 5pm.
Product Information:
Q: Why are some items sometimes out of stock?
A: The reason some items are out of stock is that our manufacturers are occasionally overloaded with mass orders. Fortunately, most items that are sold-out will be back in stock in less than a week. Please note that you will not be able to place out-of-stock items into your shopping cart.
Q: How do I know if an item is in stock?
A: Items that are out of stock will carry the following sold-out button. Most items that are sold-out will be restocked within a week.
Q: When will I get the tracking number for my order?
A: The tracking number will be emailed to you on the same day or within 24 hours of purchase.
Q: An item is missing or damaged during delivery. What should I do?
A: You are covered and we will take care of it. We have a video camera that records the packing process of all items and we will check your order. Please contact us with your order number, along with the SKU # or the title of the missing item. You may contact by clicking here Customer Service, or call us at 424-274-2046 for questions about your delivery and what to do next.
Q: Which services do you use for shipping?
A: Los Angeles Lingerie Inc. works with a variety of delivery service companies including USPS, UPS, and FedEx. We will choose the best option for your order. A priority shipment option will be available for you at checkout.
Return Policy:
Q: What if my item does not meet the return policy?
A: Any situation that falls outside of the return policy will be handled on a case-by-case basis.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Why can't I place my order?
If your billing address does not match your bank's record exactly, your order will be placed on hold until this has been resolved. An authorization/hold will be placed on your credit card every time you attempt to submit an order.
How do I make a change to my order once placed?
Unfortunately, our system does not allow for changes once the order has been submitted. We can either ship the order as is or cancel and you may replace with the changes at your convenience.
Has my order shipped?
Click the “My Account” link in the upper left of our site to check your orders status.
How do I track my order?
Click the “My Account” link in the upper left of our site to track your order.
My order never arrived.
Click the “My Account” link in the upper left of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.
An item is missing from my shipment.
Click the “My Account” link in the upper left of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.
My product is missing parts.
Click the “My Account” link in the upper left of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.
How do I create an account?
1) Click the "Register" link at the top middle of our site.
2) Enter your information.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the “My Account” link in the upper left of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the “My Account” link in the upper left of our site. Under the login box you'll see a link that says "Click Here if you've forgotten your password". That link will send an email to you with your password.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please visit this Return Policy page located at the bottom of every page.
When will my order ship?
Most of our products ship within 1 business days after placing your order.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged when you place an order.
I have a question on my charges.
Click the “My Account” link in the upper left of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "Order Status" link at the top middle of our site to print invoices.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, at the shopping cart you'll see a box where you may enter your coupon code or gift code. Only 1 can be used per order. The merchandise total after any discounts are applied must be more than $59 in order to qualify for free ground delivery to domestic destinations.
How do I contact you?
By going to the contact us page located at the bottom of our site under Company Info.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.